Stories of Implementation

Soralist Projects

What you’ll find here are not simple reports that say “we introduced a solution.”
These are stories of how ideas took root, how they evolved — and what was learned along the way.

At Soralist, we don’t just focus on the end results.
We value the moments of realization, the disconnects, and the questions that changed everything.

“We want to automate customer service with robots.” But the real question was something else.

Background

A facility reached out to ask if they could automate customer service using a robot. They were dealing with staff shortages and hoped automation could ease the burden.

The Disconnect

As we explored the idea, we realized that no one had clearly defined what “customer service” actually meant in this context. When we broke down the tasks, some were solvable with a simple sign. Others required empathy, human judgment, and nuanced conversation — things a robot couldn’t replicate.

The Insight

This project reminded us that before bringing in technology, it’s crucial to clarify: what exactly are we trying to change? In the end, we redesigned the customer service experience itself — with robots positioned as an optional tool, not the solution.

“We want to automate customer service with robots.” But the real question was something else.

Background

A facility reached out to ask if they could automate customer service using a robot. They were dealing with staff shortages and hoped automation could ease the burden.

The Disconnect

As we explored the idea, we realized that no one had clearly defined what “customer service” actually meant in this context. When we broke down the tasks, some were solvable with a simple sign. Others required empathy, human judgment, and nuanced conversation — things a robot couldn’t replicate.

The Insight

This project reminded us that before bringing in technology, it’s crucial to clarify: what exactly are we trying to change? In the end, we redesigned the customer service experience itself — with robots positioned as an optional tool, not the solution.

“We don’t have enough caregivers — can a robot help?” A deeper look revealed something else.

“We don’t have enough caregivers — can a robot help?” A deeper look revealed something else.

“We want to automate visitor guidance.” But the real issue was... something else.

“We want to automate visitor guidance.” But the real issue was... something else.

“We want to automate a factory.” But the robot would only run 2 hours a week.

“We want to automate a factory.” But the robot would only run 2 hours a week.

Let’s build the next story together.

These aren’t “success cases.” They are living stories of field realities — of friction, reflection, and co-creation. At Soralist, we believe that what didn’t go smoothly, what required a pause, what was hard to name — those are the real clues to building what lasts. If you’re holding a question that doesn’t yet have a name, we’d love to help you shape a story that starts from there.

Explore Our Concepts

See Our Services

Talk to Us

Let’s build the next story together.

These aren’t “success cases.” They are living stories of field realities — of friction, reflection, and co-creation. At Soralist, we believe that what didn’t go smoothly, what required a pause, what was hard to name — those are the real clues to building what lasts. If you’re holding a question that doesn’t yet have a name, we’d love to help you shape a story that starts from there.

Explore Our Concepts

See Our Services

Talk to Us

Let’s build a future that becomes part of how we work.

Start where you are. Begin with your questions.

Let's Talk

Soralist — Beyond the Apex

We’re a hands-on team, co-creating systems that endure —
with and for the field.

Copyright ©︎ 2025 Soralist Inc.
All rights reserved.

Let’s build a future that becomes part of how we work.

Start where you are. Begin with your questions.

Let's Talk

Soralist — Beyond the Apex

We’re a team of hands-on collaborators, building systems that endure.
With and for the field.

Copyright ©︎ 2025 Soralist Inc.
All rights reserved.

Let’s build a future that becomes part of how we work.

Start where you are. Begin with your questions.

Let's Talk

Soralist — Beyond the Apex

We’re a team of hands-on collaborators, building systems that endure.
With and for the field.

Copyright ©︎ 2025 Soralist Inc.
All rights reserved.